HOTEL POLICY/HOUSE RULES

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating La Calypso, Goa. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the hotel and the guest. Our Hotel Policy/House Rules may change from time to time, hence request you to take the time to read the same.

100% SMOKE-FREE

For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odours. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building.

CANDLE, INCENSE, ESSENTIAL OILS

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS

The safety of our guests, staff, and this facility is extremely important to us. Except for the tea/coffee maker and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. Request to use our Food and Beverage outlets for any such requirements.

GUARANTEED RESERVATIONS

All reservations are non-refundable and must be guaranteed with an advance deposit payment by cash, debit/credit card, RTGS, NEFT, GPay, Phone Pe, Paytm. Guests must be 18 years and older. We accept all credit cards such as Visa, Master Card, American Express, and Discover Card. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. La Calypso is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME: 14:00 hrs / 2:00 p.m.

EARLY CHECK-IN/PRE-REGISTRATION

Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 2 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival.

CHECK-IN REQUIREMENTS

Guests must be at least 18 years of age to check in at La Calpyso, Goa. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, aadhar card, passport, etc.) at check-in. In terms of Pre-authorization, it is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

PRE-AUTHORIZATION AT CHECK-IN

We have required pre-authorized of credit cards at check-in if the reservation booking is made via card payment confirmation. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit card for the full amount of your intended stay, plus tax. All credit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.

GUEST REGISTRATION

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room/rooms must be registered. Information regarding your license plate/car description is also gathered on the entrance checkpoint, for security.

CHECK-OUT TIME

Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.

CHECK-OUT PROCEDURE:

Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

EARLY DEPARTURE

Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax or full retention, as determined by the management.

SPECIAL REQUESTS

We will make every effort to honour special requests such as a specific floor or room number, adjoining rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

ADA/HANDICAPPED ROOMS

One ADA compliant guest room is available and should be reserved in advance as it is subject to availability; please contact the hotel directly for reserving the same.

PAYMENT

All reservations and registration must be guaranteed with a valid payment either by cash deposits or credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash payment is welcomed with a signed and pre-authorized credit card. Personal Cheques are not accepted.

CHECKS AND CHECK CASHING

We do not accept personal cheques/checks. We do not provide check cashing services.

DEBIT CARD/CREDIT CARD HOLDERS

Your credit card is not valid unless signed. We will refuse an unsigned card. Your Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. La Calypso, Goa has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.

DEPOSITS AND GUARANTEES

There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES

Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES

Please contact La Calypso, Goa reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. We are open 24 hours and process the approval for your reservations prior to the guest’s arrival.

GIFT CERTIFICATES & PREPAID BOOKINGS

Please contact the hotel directly to purchase or redeem gift certificates. Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and emailed to the hotel. This form is available by calling the hotel directly.

TAX EXEMPT GUESTS

Guests with diplomat cards will be taxed or exempt in accordance to their individual card status. If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.

RATES

All rates are quoted in Indian currency, plus tax. Rates may increase without notice. Rates as advertised on the La Calypso website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on room categories, Deluxe & Super Deluxe rooms, Suite rooms, Wooden and Premier cottages and are subject to availability.

RIGHT TO REFUSE SERVICE

La Calypso, Goa is privately owned and operated. We have a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Goa and the owners for the operation and management of the hotel. We refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by La Calypso, Goa for the operation and management of our hotel.

TIMINGS POLICY

All F&B outlets and hotel facilities have opening and closing timings and request all guest to adhere to them. Pool timings are from 08:00am to 08:00pm. Gym timings are from 06:00am to 08:00pm. Restaurants timings for Breakfast – 07.30am to 10.30am, Lunch -12:30pm to 02:30pm and Dinner – 07:30am to 10:30pm. In room dining is open 24 hours.

QUIET HOURS

22:00hrs / 10:00 p.m. to 09:00hrs / 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

VISITORS

No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the hot tub, continental breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

CONTINENTAL BREAKFAST

Our Continental Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay the Breakfast rate per person at the Front Desk. If you desire a full hot breakfast, Front Desk staff is happy to assist you with the Chef assistance at additional costs.

CANCELLATION

La Calypso, Goa is not responsible for weather conditions, personal emergencies, or schedule changes. Full retention will be applicable as determined by the management.

NO SHOW CHARGES

Failure to check in on the scheduled arrival date for a reservation guaranteed with a deposit payment or credit card will result in a No-Show fee being charged to your credit card.

GROUP RESERVATIONS

Large group/Block reservations may not be cancelled or amended eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged full retention along with minimum revenue guarantee and the balance of their reservations cancelled.

HOUSE RULES

Groups, School groups, sports teams, weddings, special events, etc. Please contact hotel directly for current House Rules. Schools, sport/ski teams are directed to also review their specific school or sport organization Code of Conduct.

DO-NOT DISTURB AND ACCESS TO ROOMS

To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honour the “IN” door hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

CHILDREN

Well behaved children of all ages are welcomed. As parents or guardians of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 13 are not allowed in the main swimming pool area without being accompanied and supervised by their parent/guardian.

ADDITIONAL BEDDING

A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis. The charge for extra bed is Rs.1000/- plus tax per night. Maximum capacity of baby crib or rollaway is one (1) per room. For safety, pillows are not provided for cribs.

MAXIMUM OCCUPANCY

Room occupancy requirements are based on fire code/fire safety restrictions hence the maximum occupancy for each room category is 3 adults or 2 adults and 2 children between 6 to 12 years. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.

ROOM KEYS

HOUSEKEEPING/ROOM INSPECTION

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.

LINEN CHANGING

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

LOST & FOUND POLICY

La Calypso, Goa assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

FOUND ITEMS

La Calypso, Goa is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN

We would be happy to return your lost item(s) to you by Indian Postal Service. Apologies, no Courier agencies deliveries. You will be charged packaging and postage, plus a Rs.100 handling fee. La Calypso is not responsible for any item lost or misdirected during shipment by the Indian States Postal Service. .

UNCLAIMED ITEMS/NO CONTACT

Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by La Calypso, Goa.

FOOD & DRINKS POLICY

Registered guests of legal age may not be allowed to bring their own alcoholic beverages or outside food and drinks to consume them in their rooms. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.

FIREARMS AND WEAPONS

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. La Calypso, Goa recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. La Calypso is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:

• Guests must abide by all Central, State, and local laws.

• Firearm and weapons must be appropriately registered.

• Firearms must be unloaded.

• No cleaning of firearms is permitted on hotel premises.

• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labelled with their name and contact information.

• No firearms or weapons in the breakfast area.

• Damages caused by arrowheads will be charged accordingly, please be careful.

• Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or central law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Local Police Station if we are unable to contact the owner.

BICYCLES/HOVER BOARDS/ROLLER BLADES

Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our mechanical room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

IN CASE OF EMERGENCY OR FIRE

Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

FIRE SAFETY POLICY

The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Directory, and emergency evacuation plans on the door of each guest room. Please review this important information.

NO IN-ROOM PARTY

La Calypso, Goa enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M in public lounges and areas. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund.

FREE Wi-Fi ACCESS

Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. La Calypso, Goa assumes no liability for guest use.

ENFORCEMENT

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by La Calypso, Goa for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum Rs1000.00 plus tax cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

TERMS & CONDITIONS

La Calypso, Goa makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. La Calypso, Goa does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

LINKS

The links provided on the La Calypso website are for the convenience of site visitors and are provided in good faith. La Calypso, Goa does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

ILLNESS AND EPIDEMICS

La Calypso, Goa reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

PARKING AT OWN RISK

All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. La Calypso, Goa shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. La Calypso, Goa reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by La Calypso as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contacting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

a) DAMAGE TO MATTRESSES AND BEDDING

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, mehndi etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

b) DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

La Calypso, Goa reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES

La Calypso, Goa reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.

PET FRIENDLY

La Calypso is a pet friendly resort/hotel. Please contact our Front Desk staff if you have any additional questions or concerns.

Thank you.
The Management.